Terms and Conditions

Last updated: June 17, 2020

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://canadianhotsauce.com website (the “Service”) operated by MAD GRINGO SAUCES (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Please take a few moments to read and fully understand the terms and conditions that govern the use of the Mad Gringos Sauces transaction site. The use of the web store constitutes your commitment to respect these terms and conditions which apply to all sales concluded through the site.

1. ORDERS AND ACCESS
You can access the online store via  https://canadianhotsauce.com/  .

You accept our following terms and conditions by connecting to the site and / or placing an order on  https://canadianhotsauce.com/  .

IN SHORT,
you must read the terms and conditions of the online store before making your purchase.

2. AVAILABILITY AND PRODUCTS
The colors of the products presented on the website have been reproduced as faithfully as possible.

Mad Gringo Sauces reserves the right, without notice or obligation, to discontinue or modify the selection of products offered on this site.

If the desired product is not available on the website, just call us. We will be happy to process your request directly.

IN SHORT,
We hope you will be satisfied with your purchased products. Contact us if you can’t find the item of your dreams!

3. CHANGE OR CANCELLATION
Once a transaction is complete, it is impossible to make a change to this order. The only recourse is to attempt a complete cancellation of the order in progress on your online account and to contact us within 3 days. After this period, it will no longer be possible to cancel your order. First, we would check if the order has not already been picked up by the carrier and if it can actually be canceled. We will contact you by phone with the answer.

If we have been able to stop the order, we will refund the full amount of the transaction by deducting the transaction fee of 3.30% on your credit card. If we have not been able to stop the order, you will have to make a return after receipt of the goods, at your expense.

IN SHORT,
the best way is to cancel the order on your account and call us as soon as possible.

4. PRICE
The retail prices displayed are in Canadian dollars All of our products are zero-rated for HST as per Canadian tax regulations

Transport costs are calculated according to the destination and the weight. For any purchase over $ 60 in Canada, transportation (Standard delivery) is free *. Exception for the northern territories, please read the information in point 5. Shipping and receiving

If the total amount of your order does not reach $ 60, you are not eligible for free delivery . It is useless to contact us to ask to benefit from it. The condition is clear, a certain amount must be reached to benefit from the offer.

The total amount is payable in a single payment at the time of the transaction.

Mad Gringo Sauces reserves the right to change the retail and delivery prices at any time without notice. The prices on the site may differ from the prices displayed in the shop.

IN SHORT,
prices do not include transport and taxes.

5.SHIPPING AND RECEIVING
Shipping is done by one of our transportation suppliers only on Canadian territory and consequently, a transaction cannot be made for a destination outside the country. For any shipment outside the borders, contact us. Also, if you have an account of a transport company that you want to use, do not go through the online store but contact us.

Once the order is completed and paid for on our online store, it will be processed within 1 to 3 working days. The package will be delivered within 1 to 10 working days.

Tracking your order: Once the order has been processed, you will receive an email indicating the shipping status of your order including a tracking number. You can locate your package on Fedex.ca ups.com you will be sent relevant tracking information once the item has been sent unless you chose lettermail for some items in which case tracking is not provided

Free shipping from $ 60 to Canada is offered  except the northern territories for which delivery is calculated by weight. before check out Be aware that we are not responsible for the prices of delivery, we have no impact on the prices that Canada Post or other delivery service establish. As a small business, we cannot offer delivery for everyone. Small example for the northern territories, sending 2 pots by Purolator costs around $ 120, so you will understand that we cannot assume these costs. our Couriers offer delivery at $ 26 for a standard box up to 5lbs, it’s the cheapest option we have right now.

Free shipping is not offered outside Canada.

In case of absence for reception:  If there is no one at the destination address to accept the package, a delivery notice will be left, informing you of the procedure to follow to collect the package at the post office . Postal service outlets can be easily reached thanks to the extended morning, evening and Saturday hours. The package is kept for 15 days before being returned to us. Please make sure you have photo ID when picking up your package.

In the case of a return package that has not been picked up at the post office, we will contact you to discuss the rest of things with you. Transport costs generated by this back and forth will be at the expense of the customer.

6. PAYMENT
Orders placed on the Mad Gringo Hot  Sauce site must be paid by credit card with the Square service. We accept Visa and Mastercard credit cards directly on the Mad Gringo Hot Sauce website.

If you do not wish to use the online payment services offered, you can contact us.

We also offer assistance for online purchases.

7. DELIVERY PROBLEMS
Sometimes an order is canceled by our system for various reasons, such as the unavailability of an item, the difficulty in processing your payment information, the inability to deliver to the address provided or the duplication of a previous order. If applicable, you will be notified as soon as possible of the reasons for the cancellation of the order and you will be reimbursed in full.

IN SHORT,
you will be notified of any problems with your order, I promise.

8. MODIFICATIONS OF TERMS
We reserve the right to modify the terms and conditions of our transnational site at any time, without notice. To this end, we advise you to consult these provisions with each of your purchases

IN SHORT,
check the terms and conditions before each purchase.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of MAD GRINGO SAUCES and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by MAD GRINGO SAUCES.

MAD GRINGO SAUCES has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that MAD GRINGO SAUCES shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Canada without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.